Ratti Gali Lake | Neelum Valley (3 Days Tour)

✅ Mandatory Items:
• Original CNIC (Compulsory for all)

👕 Clothing:
• Warm jacket (nights can be chilly, even in summer)
• Hoodies/sweaters (especially for Arang Kel & Taubat)
• Comfortable jeans/trousers
• Light raincoat or windbreaker (weather can change quickly)
• Extra socks & undergarments
• Sleepwear
• Sunhat or cap
👟 Footwear:
• Comfortable joggers or hiking shoes (for Arang Kel hike)
• Flip-flops or sandals (for camp use)
🧳 Travel Essentials:
• Backpack or small travel bag (easy to carry during hikes)
• Power bank & charging cable
• Water bottle (stay hydrated!)
• Sunglasses & sunscreen
• Personal snacks (nuts, energy bars, etc.)
• Personal toiletries (toothbrush, toothpaste, etc.)
• Towel & face wipes
🧻 Health & Safety:
• Basic first aid kit (band-aids, painkillers, motion sickness tablets)
• Any personal medication
• Insect repellent (for evenings & wooded areas)
• Hand sanitizer & tissues
🌌 Optional (but nice to have):
• Torch/headlamp (great for cabins or night walks)
• Camera (scenic photography spots everywhere!)
• Small blanket or shawl (for extra warmth)
• Travel pillow (for long drives)

To ensure a safe, respectful, and smooth travel experience for everyone, the following items are strictly not allowed during the tour:

🚫 Drones / Flying Cameras
Strictly prohibited in LOC (Line of Control) areas – banned by local authorities.

🔫 Firearms / Pocket Knives / Weapons
Zero tolerance for any kind of weapon.

🚷 Illegal Substances / Alcohol
Absolutely prohibited. Violation may lead to legal action.

🚩 Political Flags / Banners
Avoid political messaging or group identity displays.

🔊 Speakers / Loud Music Equipment
Respect the peace of the valley, local culture, and fellow travelers.

🛍 Plastic Bags
Help keep Neelum Valley clean – bring reusable alternatives.

🐾 Pets
Not allowed due to transportation, accommodation, and local wildlife restrictions.

Before you pack your bags, here are some important things to know that will help you stay safe, comfortable, and fully enjoy your adventure:
________________________________________
🪪 Identification & Permits
• Original CNIC is mandatory (no digital copies).
• Foreign nationals must carry their passport & valid visa.
• Security checkposts are common in the region — keep ID handy.
• No ID = no access beyond Muzaffarabad.
________________________________________
🧳 Luggage & Packing Tips
• Travel light — pack only the essentials.
• Use a backpack or duffel bag, not heavy suitcases.
• Keep a small daypack for hikes and daily items.
• Pack for cold nights even in summer.
✅ See full “🎒 What to Bring – Essentials” in FAQs.
________________________________________
🏞 Terrain & Weather
• The region is mountainous — expect winding roads and bumpy jeep rides.
• Weather can change quickly: carry layers & a light rain jacket.
• Hiking shoes are strongly recommended for Arang Kel.
________________________________________
📵 Network & Connectivity
• Mobile signals are limited after Muzaffarabad.
• Telenor works best in Neelum Valley.
• Expect no Wi-Fi in remote villages like Arang Kel or Taubat.
• Let your family know about limited connectivity in advance.
________________________________________
💰 Cash & Payments
• ATMs are unreliable or unavailable beyond Muzaffarabad.
• Bring enough cash in small denominations for personal expenses, snacks, or tips.
• Most small shops and locals do not accept cards.
________________________________________
🙏 Local Culture & Etiquette
• Dress modestly and respectfully, especially in village areas.
• Respect local traditions and avoid loud behavior.
• Always ask permission before photographing locals.
• Avoid discussing politics or border-related issues.
________________________________________
🗑 Eco-Friendly Travel
• Neelum Valley is a fragile ecosystem — do not litter.
• Carry a reusable water bottle & avoid plastic.
• Leave no trace — take your trash back with you.
________________________________________
🚫 Prohibited Items
• Drones, alcohol, drugs, weapons, political flags, and pets are strictly prohibited.
✅ See full “❌ Not Allowed / Restricted Items” in FAQs.
________________________________________
🛑 Health & Safety
• Keep personal medication with you at all times.
• Inform the guide of any health conditions beforehand.
• Motion sickness? Bring travel sickness tablets (the roads are winding!).
________________________________________
🕰 Time & Punctuality
• Tour runs on a fixed schedule — be on time at all pick-up and stop points.
• Delays affect the whole group, especially in remote areas with limited daylight.
________________________________________
🎉 Be Ready to Unplug & Recharge (Yourself!)
• It’s not just a trip — it’s a reset.
• Embrace the quiet, the stars, the river sounds, and the warmth of bonfire nights.

📅 Cancellation & Refunds Timeline:
• Cancellation requests must be made in writing (email or WhatsApp).
• Refund policy:
o ✅15+ days before departure: 70% refund
o 🔁 7–14 days before departure: 40% refund
o ❌Less than 7 days: No refund
• No refunds for unused services during the trip (e.g., missed tours, meals, etc.).

________________________________________
💳 Other Refund Conditions:
• ❗ No-shows or late arrivals are non-refundable
• 🏔 Trip cancellation due to natural disasters, road closures, or political unrest:
o Partial refund or transfer to future tour (based on situation)
• 🌧 Weather-related delays:
o No refund for itinerary changes caused by uncontrollable weather conditions
________________________________________
🔄 Transfer Option:
• You may transfer your seat to another person (with CNIC info) up to 24 hours before departure
________________________________________
📝 Note:
Refunds are processed within 5–7 business days to the original payment method.
Service/transaction fees are non-refundable.